Commerce FAQ（Shipping & Purchase）

1. Where are WISCENT products shipped from?

WISCENT products are fulfilled and shipped through Amazon fulfillment centers.

This means your order is processed and delivered using Amazon’s logistics network, ensuring fast and reliable delivery.

2. How fast is the delivery?

Delivery speed depends on your location and Amazon shipping options.

In most cases, customers enjoy Amazon-standard delivery times, including fast shipping options where available.

3. Do you offer free returns?

Yes. We offer a 30-day free return policy.

If you are not satisfied with your purchase, you can request a return within 30 days of receiving the product, subject to Amazon’s return policy guidelines.

4. How do I return a product?

Since orders are fulfilled via Amazon:

1. Go to your Amazon order page

2. Select the WISCENT product

3. Click “Return or Replace Item”

4. Follow Amazon’s return instructions

5. Do I need to contact WISCENT for returns?

For most cases, returns are handled directly through Amazon’s return system.

If you need additional support, you can contact us:

📩 support@wiscent.co

6. Is shipping handled by WISCENT directly?

No. All products are stored and shipped via Amazon fulfillment centers, ensuring stable logistics, tracking, and delivery efficiency.

7. What should I do if my package is delayed or missing?

If your order is delayed or missing:

1. Check your Amazon order tracking status

2. Confirm shipping updates from Amazon

3. Contact Amazon support or WISCENT support if needed

📩 support@wiscent.co

8. Can I cancel my order?

Order cancellation depends on the order status in Amazon.

If the order has not shipped, you may be able to cancel it directly through your Amazon account.