1. What warranty does WISCENT provide?

WISCENT products come with an 18-month limited warranty, starting from the date of purchase on Amazon or authorized sales channels.

No registration is required. The warranty is automatically valid based on your purchase order.

2. What does the 18-month warranty cover?

The warranty covers:

• Manufacturing defects

• Functional failures under normal use

• Audio / playback system malfunctions not caused by misuse

It does not cover:

• Physical damage

• Improper use or incorrect operation

• Unauthorized disassembly or modification

3. How do I contact customer support?

📩 support@wiscent.co

To help us resolve your issue faster, please include:

• Amazon order number

• Product model

• Issue description

• Video of the issue (recommended)

You may upload the video to cloud storage (Google Drive, Dropbox, etc.) and share the link with us.

4. What is the after-sales support process?

1. Customer contacts support

2. Our team reviews the issue

3. Troubleshooting or video verification may be requested

4. A solution is provided (repair, replacement, or guidance)

5. Are WISCENT products tested before shipping?

Yes. All products undergo quality testing before shipment, including:

• Audio playback testing

• Button and interface functionality checks

• System stability inspection

6. What should I do if my product stops working?

If your product is not working properly:

1. Check power and connections

2. Follow basic troubleshooting steps

3. Contact customer support if the issue persists

📩 support@wiscent.co
Video evidence is strongly recommended for faster diagnosis.

7. Do I need to register for warranty service?

No registration is required.
Warranty is automatically activated based on your Amazon or authorized purchase order.

8. How long does customer support take to respond?

We aim to respond as quickly as possible.
Priority is given to technical issues and warranty-related requests