Shipping Policy

WISCENT® Technology Co., Ltd.

Last Updated: 2026

1. Overview

At WISCENT®, we are committed to delivering your order safely and efficiently.

This Shipping Policy explains how we process, handle, and deliver your orders placed on wiscent.co.

By placing an order, you agree to the terms outlined below.

2. Order Processing Time

All orders are processed within:

1–3 business days

Orders are not shipped or delivered on weekends or public holidays.

During high-demand periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Shipping Time

Estimated delivery time depends on your location:

• United States: 7–15 business days

• Canada: 7–15 business days

• Europe: 7–20 business days

• Other regions: 10–25 business days

Please note that delivery times are estimates and may vary due to customs processing or local carrier delays.

4. Shipping Methods

We work with reliable international logistics partners, including:

• DHL

• UPS

• FedEx

• Local postal services (depending on destination)

The shipping carrier is selected based on efficiency and destination.

5. Shipping Costs

Shipping fees (if applicable) will be displayed at checkout.

In some cases, WISCENT may offer:

• Free shipping promotions

• Region-specific discounts

• Limited-time shipping offers

Any applicable shipping cost will always be clearly shown before payment.

6. Order Tracking

Once your order has shipped, you will receive an email containing:

• Tracking number

• Carrier information

• Tracking link

Please allow 24–72 hours for tracking information to update.

7. Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes, depending on your country’s regulations.

These charges are not included in the product price and are the responsibility of the customer.

WISCENT is not responsible for delays caused by customs clearance procedures.

8. Delivery Issues

If you experience any of the following issues:

• Delayed shipment

• Lost package

• Incorrect delivery status

• Damaged package upon arrival

Please contact our support team immediately.

We will work with the carrier to resolve the issue as quickly as possible.

9. Incorrect Address

Please ensure your shipping address is correct at checkout.

WISCENT is not responsible for orders shipped to incorrectly provided addresses.

If you need to change your address, please contact us immediately after placing your order.

10. Undeliverable Packages

If a package is returned to us due to:

• Incorrect address

• Failed delivery attempts

• Unclaimed shipment

We will contact you to arrange reshipment or refund options.

Additional shipping fees may apply for reshipment.

11. Shipping Delays

While we aim to deliver within estimated timeframes, delays may occur due to:

• Customs processing

• Weather conditions

• Carrier delays

• Peak holiday seasons

We appreciate your patience in such cases.

12. Contact Us

If you have any questions regarding shipping, please contact us:

WISCENT® Technology Co., Ltd.
📩 support@wiscent.co

WISCENT®

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