Return & Refund Policy

WISCENT® Technology Co., Ltd.

Last Updated: 2026

1. Overview

At WISCENT®, we want you to be fully satisfied with your purchase.

If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.

This Return & Refund Policy applies to all purchases made through wiscent.co.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Return request is made within 30 days of delivery

• Item is in original condition

• Item is unused, undamaged, and in original packaging

• All accessories, manuals, and components are included

• Proof of purchase is provided

3. Non-Returnable Items

We do not accept returns for:

• Items that show signs of physical damage caused by misuse

• Products that have been modified or repaired without authorization

• Items returned without original packaging or accessories

• Clearance or final sale items (if applicable)

4. Return Process

To initiate a return, please contact our support team:

📩 support@wiscent.co

Please include:

• Order number

• Product details

• Reason for return

• Photos or videos (if applicable)

Once your request is approved, we will provide return instructions.

5. Return Shipping

• Customers are generally responsible for return shipping costs

• If the return is due to a product defect or our error, WISCENT will cover return shipping

• We recommend using a trackable shipping service

We are not responsible for lost return shipments.

6. Refund Policy

Once your returned item is received and inspected:

• You will receive a confirmation email

• Approved refunds will be processed to your original payment method

Refund processing time:

5–10 business days (depending on your payment provider)

7. Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

• Item is not in original condition

• Missing parts or accessories

• Signs of use or damage not caused by WISCENT

• Return request outside eligible condition but approved as exception

8. Order Cancellations

Orders can be cancelled only if they have not been shipped.

If the order has already been shipped, it will be treated as a return after delivery.

9. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately.

We may request:

• Photos or videos of the issue

• Product packaging images

• Description of the problem

We will offer:

• Replacement

• Repair (if applicable)

• Refund (if necessary)

10. Exchanges

We only replace items if they are:

• Defective

• Damaged during shipping

• Incorrect item received

If you need an exchange, please contact us at support@wiscent.co.

11. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again

• Contact your credit card company (processing time may vary)

• Contact your bank

If you still have not received your refund, please contact us for assistance.

12. International Returns

For international orders:

• Return policies apply globally

• Shipping times for returns may vary by country

• Customs duties or taxes are non-refundable

13. Contact Us

For any questions regarding returns or refunds:

WISCENT® Technology Co., Ltd.
📩 support@wiscent.co

WISCENT®

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