Warranty Policy

WISCENT® Technology Co., Ltd.

Last Updated: 2026

1. Overview

At WISCENT®, we stand behind the quality of our products.

This Warranty Policy explains the coverage and conditions for warranty service for products purchased through wiscent.co or authorized sales channels.

We are committed to providing reliable support to ensure a better long-term user experience.

2. Warranty Period

WISCENT products are covered under a limited warranty period of:

12 months from the date of delivery

The warranty period may vary for specific products or promotional items, if clearly stated at the time of purchase.

3. What Is Covered

This warranty covers manufacturing defects under normal use, including:

• Defects in materials or workmanship

• Functional failure under normal operating conditions

• Internal electronic component failure not caused by user misuse

• Audio or playback system malfunction under standard use

WISCENT will, at its discretion:

• Repair the product

• Replace the product

• Provide a replacement part

• Offer a partial or full refund (if repair/replacement is not possible)

4. What Is Not Covered

This warranty does not cover:

• Physical damage caused by drops, impact, or accidents

• Damage caused by misuse, improper operation, or negligence

• Unauthorized repair or modification

• Damage caused by water, fire, or extreme environmental conditions

• Normal wear and tear

• Consumable parts (e.g., cables, batteries if applicable)

5. Warranty Claim Process

To request warranty service, please contact us:

📩 support@wiscent.co

Please include:

• Order number

• Product model

• Description of the issue

• Photos or videos showing the defect (if possible)

Our support team will evaluate your request and provide next steps.

6. Evaluation & Approval

Once your warranty request is received:

• We will review your case within 2–3 business days

• Additional information may be requested

• If approved, we will provide repair, replacement, or other solution options

7. Shipping for Warranty Service

• If the issue is confirmed as a manufacturing defect, WISCENT will cover return shipping costs

• If the issue is not covered under warranty, the customer is responsible for shipping costs

• We recommend using a trackable shipping method

8. Replacement Policy

If a replacement is issued:

• The replacement item may be new or refurbished

• The warranty period does not restart and continues from the original purchase date

9. Limitation of Liability

To the maximum extent permitted by law:

• WISCENT is not responsible for indirect or incidental damages

• Our liability is limited to the repair or replacement of the product

• We are not liable for data loss or third-party device incompatibility

10. International Warranty

WISCENT provides warranty service for international customers.

However:

• Shipping times and service availability may vary by region

• Local import regulations or customs procedures may affect service timelines

11. Contact Us

For warranty support or questions:

WISCENT® Technology Co., Ltd.
📩 support@wiscent.co

WISCENT®

Sound That Stays.
Timeless Media.
Meaningful Moments.