🛡️ WISCENT WARRANTY 

18-Month Limited Warranty

Effective for all WISCENT products purchased via Amazon

WISCENT provides a clear, reliable 18-month limited warranty designed to ensure long-term product confidence and user peace of mind.

✔ No registration required
✔ Automatically activated upon Amazon purchase
✔ Linked directly to your Amazon order ID

📦 What Is Covered

Your WISCENT product is protected against manufacturing-related defects under normal use conditions.

✔ Covered by Warranty:

• Audio failure (no sound / distorted sound)

• CD / DVD / cassette playback issues

• Bluetooth connectivity failure (receiver mode)

• USB playback or recognition issues

• FM / AM radio tuning failure

• Power system defects (AC / battery operation)

• Internal component or circuit malfunction

⚠️ What Is NOT Covered

To maintain fairness and product integrity, the warranty does not cover:

✘ Excluded Conditions:

• Physical damage (drops, cracks, impact)

• Water or moisture damage

• Misuse, abuse, or improper operation

• Unauthorized repair or modification

• Normal wear and tear components

• Cosmetic damage (scratches, discoloration, surface aging)

📩 Warranty Claim Process

We keep the process simple and fast:

Step 1

Contact us: support@wiscent.co

Step 2

Provide your Amazon order ID

Step 3

Describe the issue clearly

Step 4

Submit a short video showing the problem

Step 5

Our support team will diagnose and provide a solution

🎥 Evidence Requirement

To ensure fast and accurate processing, please prepare:

• Amazon order number

• Product model name

• Short video demonstrating the issue

📌 Video proof is required for all warranty evaluations

⏱ Response Time (SLA)

We are committed to efficient support:

• 📩 Initial response: 24–48 hours

• 🔍 Technical review: 2–3 business days

• ✅ Resolution provided after verification

🌍 Regional Coverage

This warranty applies to WISCENT products purchased in:

United States | Canada | United Kingdom | European Union | Australia | Japan

📌 Important Warranty Notes

To ensure transparency and smooth service:

✔ Key Conditions:

• No product registration required

• Warranty is strictly linked to Amazon order ID

• Video proof is required for verification

• Warranty applies only to original purchaser

💬 Need Help?

If you experience any issue, our support team is ready to assist.

📧 support@wiscent.co
🧾 Subject format: Warranty – Order Number – Product Model

🔗 Discover WISCENT Audio Systems

WISCENT audio products combine FM/AM radio, CD/DVD playback, cassette functionality, USB media support, and Bluetooth streaming into a unified listening experience designed for both modern and timeless media formats.

Sound That Stays. Timeless Media. Meaningful Moments.